Why is it so difficult to give good customer service?

Simple, since we frequently approach the topic from a largely rational standpoint, like an organizational structure that can be standardized, yet effective customer service has to deal with human connections, which are, after all, wholly emotional and basically irrational.

So, to create an amazing customer service experience, we need to understand emotions, emotional intelligence and how to manage our own emotional skills.

This course will help you discover emotional intelligence, set you on the path to develop and improve your emotional skills and take it to the next level to build a great Customer Service Culture for yourself and in your company.

The pace of change is increasing, and our workplaces are making greater demands on our cognitive, emotional, and physical resources. Amid this emotional intelligence will continue to emerge, not as something “nice” to have, but as an increasingly important set of “must-have” skills. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

Who this course is for:

• Bankers
• Human resources specialists.
• Managers.
• General Managers.
• Entrepreneurs.
• Organizational Behavior Specialists and Students.
• Anyone interested in Emotional Intelligence or Customer Service.

What you’ll learn:

• What is Emotional Intelligence and why it is important in Customer Service.
• The basics of human irrational behavior.
• How to practice emotionally intelligent Customer Service.
• How to develop our own Emotional Intelligence.